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Measure what matters : online tools for understanding customers, social media, engagement, and key relationships /
by Delahaye Paine, Katie, 1952-
Published 2011
“...Measure what matters : online tools for understanding customers, social media, engagement, and key...”
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Social media ROI : managing and measuring social media efforts in your organization /
by Blanchard, Olivier
Published 2011
“...Social media ROI : managing and measuring social media efforts in your organization...”
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Managers as designers in the public services : beyond technomagic /
by Wastell, David
Published 2011
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